Returns Policy and Process
Tomkat Armory strives to make purchasing and returning products as simple as possible. If you buy a product from us and decide you don’t need it, don’t want it, or just don’t like it, we’ll take it back any time with a few exceptions.
We require proof of purchase to honor all refunds. Only the original account or purchaser may return an item. Please include your proof of purchase with the products you wish to return in their original packaging, if possible. Any items returned within 45 days of delivery are entitled to a refund to the original method of payment or identical exchange. If the original method of payment is cash, check or credit card that has expired, a check or store credit will be issued. Any items returned after 45 days of delivery will be issued store credit.
Any returns received that do not qualify for a refund will be returned to the customer at their expense. This includes, but is not limited to, items that are non-returnable, misused, lacking proof of purchase, or not purchased from Tomkat Armory. In addition, any products that are subject to pending or implemented restrictions due to Federal, State, or Local regulation/legislation are not eligible for return. Some perishable items may be eligible for return if returned within 30 days from the date of purchase. Tomkat Armory inspects all returned products and reserves the right to decline returns or exchanges. Other restrictions may apply.
How to Return an Item
To start a return, please contact us a returns@tomkatarmory.com or call 919-769-1278.
What products are NOT eligible to be returned?
Due to regulations and safety considerations, ammunition, gun powder, primers, most liquids, and other ORM-D and Hazardous items are not returnable. Firearm and FFL purchases carry a Manufacturer’s warranty and any product issues should be submitted to the manufacturer first. 80% frames and receivers cannot be returned once the receiver or frame is modified unless there is a manufacturing defect of some kind. Any products that are subject to pending or implemented restrictions due to Federal, State or Local regulation/legislation are not eligible for return. All other products are Guaranteed forever with proof of purchase.
How long do I have to return an item?
Anytime. Any items returned after 45 days of delivery will be issued store credit.
When can I expect my refund?
Refunds generally take 15-20 business days to process once received.
How can I receive a refund for my order?
Any items returned within 45 days of delivery are entitled to a refund to the original method of payment or identical exchange. If the original method of payment is cash, check, or credit card that has expired, either a check or store credit can be issued. Any items returned after 45 days of delivery will be issued store credit.
I received the item as a gift. How can I receive a refund?
Refunds require proof of purchase: we would need the account information of the person who purchased the item in order to process a refund.
Return of Firearm Purchases
All firearms purchased carry the manufacturer’s warranty. Any product or service issue should be submitted to the manufacturer first.
In the rare instance there is a problem with your firearm purchase, you have up to 45 days from the date of the order to contact us. Returns on firearms will only be considered in accordance with the terms listed below.
- You are the original purchaser.
- You have your original receipt with the printed date and description of the item.
- We will not accept any firearms for return that have been modified.
- The buyer is responsible for the safe transport of any items back to Tomkat Armory.
- Based on the condition of the firearm when returned, Tomkat Armory may decide to offer a partial refund only.
